



Our Customer Reviews
Based on 30,781 purchases.

FAQ
How long does shipping take?
Shipping Timeframe:
Our shipping times vary depending on the destination and the product(s) you've ordered. Generally, we strive to process and dispatch orders within 1-2 business days.
- Domestic orders: 3-7 business days for standard shipping. Expedited shipping takes 1-3 business days.
- International orders: 7-21 business days, depending on customs processing times.
- Tracking information is provided once the order is shipped.
What is your return policy?
Return Policy:
We want you to be completely satisfied with your purchase from Velurella. If you're not happy for any reason, we offer a hassle-free return policy.
Conditions for Returns:
- Initiating a Return: Contact our support team.
- Return Eligibility: Item must be unused and in its original packaging.
- Return Shipping: Customers are responsible for return shipping fees unless the item is defective.
Refund Process:
Once we receive and inspect the returned item, your refund will be processed within 5-10 business days to your original payment method.
Exchanges & Damaged Items:
If you need an exchange or receive a defective item, please contact us immediately for a replacement.
Is it gluten-free?
Yes, our product is 100% gluten-free.
How does it compare to a tanning bed or the sun?
It’s faster, safer, and UV-free with no skin damage.
How often should I use it?
Consume daily for the best tanning results.
How much should I take?
Dissolve 1ml (1 drop) of Dark Drops in 50ml of water twice daily or as directed by your health professional. Do not exceed 2ml per day.
Is it safe for all skin types?
Yes, it is third-party lab tested and safe for all skin types.
Is the serum cruelty-free?
Yes, our tanning serum is cruelty-free and not tested on animals.